FAQ’s

Depending on your location, mostly in 3 – 15 business days.

Merchandise items are printed on demand so they have to be fulfilled first. Usually it takes 3 – 7 days to fulfill an order, after which it’s shipped out. Exclusive artifacts need no fulfillment and are generally shipped within 1 or 2 business days.

The shipping time depends on your location. For the USA and Europe this is 2 – 10 business days. Shipping to other locations can take up to 20 business days.

Note: shipping can be delayed due to Covid-19

We work with an on-demand fulfillment center with warehouses worldwide.

An advanced algorithm determines the warehouse location based on your shipping address among other factors. Certain products are only available from the US warehouse, other products can be shipped from multiple warehouses. You can find more details in the product description of each product.

If the product is shipped between different customs unions, you are liable to customs.

Exclusive artifacts are shipped from the Netherlands. If your location is based outside the European Union, customs may apply. These charges are your responsibility as we are only charging the transportation fee for your order.

For merchandise items it’s the same. Although the products are mainly shipped within the same customs union, because our supplier has warehouses worldwide.

You will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please mail to [email protected].

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

We are sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within 2 weeks time. Add photos of the damaged product, your order number and any other details you may have about your order. We will get back to you with a solution as soon as possible.

Refunds are only offered to customers that receive the wrong or damaged items.

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts – we have one for every item listed on our store, just below the size selection section.