FAQ

Orders

What payment methods can I use?

At this time we support the following payment methods: VISA, MasterCard, American Express, Paypal and iDEAL.

When will I receive my order?

Depending on your location, mostly in 3 – 15 business days. 

Merchandise items are printed on demand so they have to be fulfilled first. Usually it takes 3 – 7 days to fulfill an order, after which it’s shipped out. Exclusive artifacts need no fulfillment and are generally shipped within 1 or 2 business days.

The shipping time depends on your location. For the USA and Europe this is 2 – 10 business days. Shipping to other locations can take up to 20 business days.

Note: shipping can be delayed due to Covid-19.

Where will my order ship from?

We work with an on-demand fulfillment center with warehouses worldwide. 

An advanced algorithm determines the warehouse location based on your shipping address among other factors. Certain products are only available from the US warehouse, other products can be shipped from multiple warehouses. You can find more details in the product description of each product. 

Will I be charged customs for my order?

If the product is shipped between different customs unions, you are liable to customs.

Exclusive artifacts are shipped from the Netherlands. If your location is based outside the European Union, customs may apply. These charges are your responsibility as we are only charging the transportation fee for your order. 

For merchandise items it’s the same. Although the products are mainly shipped within the same customs union, because our supplier has warehouses worldwide.

How do I track my order?

You will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please mail to shop@mdww2battlegrounds.com

My order should be here by now but I haven't received it. What should I do now?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at shop@mdww2battlegrounds.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

I have received a wrong/damaged product. What should I do?

We are sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at shop@mdww2battlegrounds.com within 2 weeks time. Add photos of the damaged product, your order number and any other details you may have about your order. We will get back to you with a solution as soon as possible.

Returns

What is the return policy?

We don’t offer returns or exchanges unless the product is damaged. In that case, send an email to shop@mdww2battlegrounds.com

Read our full Return Policy here

Can I get a refund?

Refunds are only offered to customers that receive the wrong or damaged items. 

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts – we have one for every item listed on our store, just below the size selection section. 

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